BlackstoneHustle

Customer Services Coordinator / Head Mechanic

Mission:

Blackstone Bicycle Works (BBW) is a youth education program of the Experimental Station (ES). BBW is a full-service bike shop dedicated to promoting ecological practices and empowering youth from Chicago’s South Side—teaching mechanical skills, job skills, and business literacy to youth ages 8-18.

Position Objective:

Under the direction of the Program Manager, the customer services coordinator and head mechanic coordinates the customer experience and the shop systems that support it. This includes: acting as the head mechanic; coordinating customer repairs and production schedules; ensuring the quality of the shop's repaired and refurbished bikes; modeling and promoting excellent customer service; contributing to the shop as a safe and supportive environment; informing and advancing short and long term program goals; and strongly representing and advocating for the organization and program.

The ideal candidate is passionate about:

  • Bicycle mechanics
  • Customer service
  • Operating a small business

Essential Functions:

Coordinate customer repairs and the production of refurbished bikes. Support additional shop systems.

  • Help maintain a safe and positive learning environment at BBW.
  • Supervise youth working independently on bike mechanics; test youth's advanced mechanic skills; provide shadowing opportunities to youth; set up, oversee, and correct youth work on customer repairs or refurbished bikes; inform and support development of curricula on customer service and business operations.
  • Coordinate with staff to engage youth in customer services and business operations. Instruct youth on best practices for ensuring quality customer service and shop services.
  • Schedule and coordinate mechanics (staff, volunteers, and youth) to support customer repairs and refurbished bike production. Engage and develop team to support production and repair work.
  • Coordinate and provide high level bike repair and quality control for shop output. Assist with monitoring inventory and other shop systems. Maintain high levels of customer service and satisfaction. Responsible for the quality of all bike repairs and builds.
  • Maintain program spaces, equipment, and supplies used for customer services (including bike and part storage), sales desk, inventory, repair stations, shop tools.
  • Provide reports to monitor workflow, inventory, and customer satisfaction.
  • Support and contribute to program initiatives to address needs and opportunities, especially those that involve customer service and business operations.
  • Communicate program needs related to acquiring supplies and equipment. Be an excellent steward of our resources.
  • Assist with recruitment, outreach, and partnership development as needed.
  • Assist PM as needed with the management of BBW.

Qualifications:

  • Education: High School graduate or equivalent. College degree preferred.
  • Experience: Significant bike shop experience as a mechanic, repairing and refurbishing bikes. Experience coordinating shop systems. Some experience engaging youth required.
  • Skills and Abilities: Advanced mechanical skills. Able to provide quality control for all shop output; communicate and relate with a diversity of youth, adults, staff, and groups; work as part of a team; work independently; take initiative and solve problems; remain calm under pressure; repair and refurbish bicycles; organize and execute plans; and effectively use email, google apps, and social media.
  • Physical and Mental Demands: Must be physically and mentally able to perform essential functions, possessing sufficient physical strength and energies to effectively repair and refurbish bicycles, regularly move significant quantities of bicycles, and manage and maintain the program's supplies, equipment, and facilities.

Status: $14.50 per hour. Comes with benefits.

Work Hours: Full-Time position; Tuesday-Saturday (may vary and include evenings)

Immediate Supervisor: Program Manager, Blackstone Bicycle Works

Email your cover letter and resume to jobs@experimentalstation.org with “BBW Customer Services Coordinator / Head Mechanic” in the subject. The deadline to apply is February 20th, 2017. This is an at-will position scheduled to begin in March.

Youth Services Coordinator / Head Instructor

Mission:

Blackstone Bicycle Works (BBW) is a youth education program of the Experimental Station (ES). BBW is a full-service community bike shop dedicated to promoting positive ecological practices and empowering youth from Chicago’s South Side—teaching mechanical skills, job skills, and business literacy to youth ages 8-18.

Position Objective:

Under the direction of the Program Manager, the youth services coordinator and head instructor coordinates the daily youth experience. This includes: coordinating and leading bike instruction; acting as the head instructor for the program; engaging youth in all areas of the program and business; maintaining the shop as a safe and supportive environment; informing and advancing short and long term program goals; strongly representing and advocating for the organization and program.

The ideal candidate is passionate about:

  • Youth education and engagement
  • Bicycle mechanics
  • Bicycle advocacy

Essential Functions:

Provide coordination for the youth program.

  • Help to maintain a safe and positive learning environment at BBW.
  • Coordinate, schedule, and lead daily youth bike repair instruction; engage with all areas of the program and business; further develop and refine curriculum and instruction methods; work with other staff to develop instruction on customer service and business operations.
  • Facilitate youths’ participation (intake, retention, parental communication) and their engagement with all areas of the program and business.
  • Facilitate tracking of program data and other documentation (participation rosters, youth work logs, skill sheets, apron system, activity summaries, photo/video documentation).
  • Coordinate auxiliary youth services (internship and externship programs, homework and tutoring, college advising, field trips, races, career exploration, mentoring, snack and meal programs).
  • Schedule and coordinate all instructors (staff, volunteers, and youth). Engage and develop team to support youth instruction.
  • Coordinate with staff to engage youth in customer services and business operations. Instruct youth on best practices for ensuring quality customer service and shop services.
  • Maintain program spaces, equipment and supplies used for youth education and engagement. Engage youth in this maintenance.
  • Support and engage with Youth Leadership Team, the program's youth council.
  • Provide reports to monitor student participation, skill advancement, and overall engagement in program.
  • Support and contribute to program initiatives to address needs and opportunities that arise, especially those that involve engaging youth.
  • Communicate program needs related to acquiring supplies and equipment. Be an excellent steward of our resources.
  • Assist PM as needed with the management of BBW.

Qualifications:

  • Education: High School graduate or equivalent. College degree preferred.
  • Experience: Minimum of 1 year of demonstrated success teaching and developing curriculum for youth programs. Experience leading youth or adult bike repair instruction. Program and staff/volunteer coordination experience preferred.
  • Skills and Abilities: Highly organized. Moderate to advanced bike repair skills. Teaching and curriculum development skills. Able to communicate and relate with a diversity of youth, adults, staff, and groups; work as part of a team; work independently; take initiative and solve problems; remain calm under pressure; repair and refurbish bicycles; organize and execute plans; and effectively use email, google apps, and social media.
  • Physical and Mental Demands: Must be physically and mentally able to perform essential functions, possessing sufficient physical strength and energies to effectively engage in activities with youth, and manage and maintain the program's supplies, equipment, and facilities.

Status: $14.50 per hour. Comes with benefits.

Work Hours: Full-Time position; Tuesday-Saturday (may vary and include evenings)

Immediate Supervisor: Program Manager, Blackstone Bicycle Works

Email your cover letter and resume to jobs@experimentalstation.org with your name and “BBW Youth Services Coordinator / Head Instructor” in the subject. The deadline to apply is February 20th, 2017. This is an at-will position scheduled to begin in March.

 

Experimental Station provides equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Experimental Station complies with applicable state and local laws governing nondiscrimination in employment.